Everything you need to know, simply.

Each collection is drawn from one of our founder’s favourite travel destinations. Our debut collection honours Sri Lanka, with future collections inspired by destinations yet to come.

Each piece is crafted in small batches and hand-painted one by one in China in collaboration with skilled makers. Subtle variations in glaze, tone, or form are part of the beauty of the process — a reflection of the human hand behind each object.

Designed in Sydney, Australia and produced with select makers in China, chosen for their craftsmanship, quality standards, and attention to detail.

We’re currently shipping Australia-wide only. International shipping isn’t available at this stage, but we hope to offer it in the future!

Orders are carefully packed and dispatched within 3 business days. Once dispatched, standard shipping typically takes 3–7 business days and express shipping typically takes 1–3 business days, depending on your location. Tracking details will be provided once your order is on its way. Delivery timeframes are estimates only and may vary with location and carrier delays.

Standard shipping is $15 AUD and express shipping is $25 AUD. Complimentary standard shipping is available on Australian orders over $150. Shipping rates are flat and designed to safely package and transport fragile items such as candles and ceramics.

Carefully packaged using considered materials. If your item arrives damaged, please contact us as soon as reasonably possible at hello@maisonsheli.com with your order number and, where available, photographs of the item and packaging. We ask that damage visible on delivery be reported within 7 days so we can investigate promptly with the delivery provider.

If your order has not shipped yet, email hello@maisonsheli.com as soon as possible and we will do our best to help. We cannot guarantee that an address can be changed after an order has been placed.

If your item arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible at hello@maisonsheli.com. Include your order number, a description of the issue and, where available, clear photographs of the item and packaging. We ask that damage visible on delivery be reported within 7 days so we can investigate promptly with the delivery provider. If a product has a minor problem, Maison Sheli may choose to provide a replacement or refund. If we cannot fix the problem within a reasonable time, you may be entitled to a replacement or refund. If a product has a major problem, you may choose a refund or replacement. If we confirm that a product has a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs or arrange the return at our cost. We may request reasonable information or evidence necessary to assess a claim. You are not required to return a faulty product in its original packaging, although secure packaging may be required to protect it during return transit.

Due to the limited nature of our collections, we do not accept change-of-mind returns. Please review measurements, materials, and care notes before purchasing.

Each Maison Sheli piece is hand-painted or finished with care — small variations in colour, brushwork, and finish may occur. These details are part of the character of the piece and make each item quietly unique.

To preserve the finish of your piece, handle with care and avoid sudden temperature changes. Although selected pieces are microwave and dishwasher safe, hand washing is recommended for long-term care, especially for hand-painted items.

Trim the wick to 5mm before each burn. For the first burn, allow the wax to melt evenly across the surface. Do not burn for more than 3 to 4 hours at a time.

Never leave a burning candle unattended. Keep away from children, pets, drafts, and flammable materials. Place on a stable, heat-resistant surface. Discontinue use when 1cm of wax remains.

We partner with concept stores, galleries, and designers who share our appreciation for artistry and slow creation. Please contact us at hello@maisonsheli.com.